Supercross LIVE! Audio Webcast Help

What do I need? What's a webcast? Why is there no audio? What do I do if I can't hear anything. FIRST, remain calm. SECOND, read this article.

Multimedia Audio Player Instructions

Launching the Multimedia Audio Center

1. From the initial screen, click the Launch button.

2. When the Log-In screen appears, perform one of the following steps:

• FIRST TIME USERS , please see the section “Logging In for the First Time.”
• REGISTERED USERS, please see the section “Subsequent Logins.”
• FORGOT YOUR USERNAME OR PASSWORD? , please see the section
  “Forgetting Your Username or Password.”
• See Frequently Asked Questions

Logging In for the First Time

Before you can access the Multimedia Audio Center, use the following procedure to become a registered user.

1. On the Welcome page, click the Register link below the Login button. The Register page appears.

2. Complete each field on the Register page. Each field on the Register page is required, so please do not leave any field blank.

Note: The username and password must contain at least 6 alphanumeric characters (including underscores).

3. At the bottom of the page, check whether you want to receive Inside Dirt, become a member of the Cross Club, and are over 13 years of age or have your parents’ permission to register. (You must select the checkbox confirming that you are over the age of 13 or have your parents’ permission to register.  If this checkbox is not selected, you will receive a warning message reading “You must be over the age of 13 or have your parents permission to register.”)

4. Click the Register button. The Register page disappears and the Multimedia Audio Center launches.

Subsequent Logins

After your initial login, all subsequent logins take only a few seconds.

1. If you are a registered Multimedia Audio Player user, the Welcome screen appears when you click the Launch button.

2. Enter your user name and password in the appropriate fields, then click the Continue button. For convenience, your browser may display your username in a drop-down list after you type a few characters.

Note: If you are a new user, click the Register link below the Login button and see the section “Logging In for the First Time.” If you forgot your username or password, click the Forgot your username or password? link and section on “Forgetting Your Username or Password.”

3. If you are prompted to download a plugin, see the section on “Downloading Plugins.” Otherwise, the Multimedia Audio Player launches automatically.

Downloading Plugins For the Supercross LIVE!  Media Players

Some browsers, such as Mozilla Firefox, require you to download a plugin in order to use the Multimedia Audio Player.  Please use the following procedure to download the necessary plugin.

• When launching the Supercross LIVE! Audio Player, you must first register or log-in. 
• Once you have completed registration or log-in for the audio player, you will be directed to the audio player screen.  Once on the audio player screen, you will be prompted by the browser to install software on your computer.
  
  
  
  
• Click on the “Edit Options” button in the top right corner.  A pop-up window will open up.
• Select the “Allow” button and then “Close” to close the pop-up window.
• Click to select the Multimedia Player window and press the “F5” key on your keyboard to refresh the browser window.
• You will get a prompt to install the plugin:

• Select the plugin from the list and click the “Install Now” button.
• Once the plugin has been installed successfully, you must close and restart your browser window and go back to the Supercross Online website and launch the Supercross LIVE! Audio Player.  This is a one time installation process of the plugin for Mozilla Firefox users.
• Additional requirements for the Multimedia Audio Player are the Adobe® Flash 8 Plugin and Microsoft® Windows Media 10.  Use the links below to download these additional requirements:
  
  Adobe® Flash 8 Plugin
  
  Microsoft® Windows Media 10
  
  
  
  

Forgetting Your Username or Password

If you cannot remember your username or password, use the Forgot your username or password? link on the Welcome page to have this information emailed to you.

1. Click the Forgot your username or password? link. The Forget your Username or Password page appears.

2. In the Enter email address field, enter the email address you used to register with SuperCross LIVE!

3. Click the Continue button. Your user name and password are sent to the email address you specified. 

4. When you receive your username and password, click the Login link below the Continue button to return to the Log-In screen, enter your username and password in the appropriate fields, and click the Login button to launch the Multimedia Audio Center.

Note: If you are a new user, you can click the Register link on the Forgot your Username or Password page to register (see “Logging In for the First Time”).

Exiting the Multimedia Audio Player

To exit the Multimedia Audio Player, perform one of the following steps:

• Click the Close Window icon (X) in the top-right corner of the window.
• Click the icon in the top-left corner of the window and click Close.

Note: If you exit the Multimedia Audio Player but leave the page with the Launch button open, clicking the Launch button launches the Multimedia Audio Player automatically, without requiring you to login again. However, if you close the page containing the Launch button, you will be required to login before launching the Multimedia Audio Player.

Using the Multimedia Audio Player

When you launch the Multimedia Audio Player, a page similar to the following appears.

Previewer
The following sections describe the components on the Multimedia Audio Player.

Program Guide

The Program Guide appears below the controls and shows the name of the program currently playing in the Viewer.

Previewer

The Previewer appears to the right of the Program Guide and shows the next program on the playlist. This is the program that will be played when the program currently being shown in the Viewer ends.

Program Tabs

Three program tabs appear on the right side of the Multimedia Audio Player:

• Latest Stories contains recent stories of interest. You can watch individual programs on this tab or add the programs to your playlist.
  
• Topics contains a variety of interesting topics. You can watch individual programs on this tab or add the programs to your playlist.
  
• Playlist shows the programs form the other two tabs that you have selected for your playlist.

Watching Programs

Using the Multimedia Audio Center, you can select individual programs for viewing or create a playlist containing your favorite clips.

Watching Individual Programs

To watch individual clips:

1. On the Latest Stories or Topics tab, find a program you want to view.

2. Click the   button in the story panel. The program starts playing in the Viewer and information about the program appears in the Program Guide.

Note: If a program was playing in the Viewer, the program you selected interrupts that program.

Creating a Playlist

A playlist represents an ordered list of the media items selected from the Latest Stories and Topics tabs. When you add clips from these tabs to your playlist, the clips appear in the Playlist tab. You can then order the sequence in which the clips are played, play a clip, or remove clips from the playlist

To create a playlist:

1.  In the Latest Stories or Topics tab, find a program you want to watch and click the  button in the story panel.

2. To add more programs to your playlist, repeat step 1.

3. When you finish selecting programs for your playlist, click the Playlist tab. The programs appear in the order you selected them.
To change this order, click the arrows  at the lower right side of the program panel:

• Click the down arrow  to move a program down in the playlist.
  
  
• Click the up arrow  to move a program up in the playlist.

4. To play a program in the playlist, click the   button in the story panel. The program starts playing in the Viewer, information about the program appears in the Program Guide, and information about the program (if any) that is scheduled next for playing appears in the Previewer. When the program ends, the next program (if any) in the playlist plays automatically.

5. To delete a program in the playlist, click the  button. Note that this button only deletes the program from the playlist. It does not delete the program from the Multimedia Audio Center.

Frequently Asked Questions and Answers:

1. I am able to login and view the player, but the audio or video does not load. What should I do?
   
   Right-click the window viewing area above the media controls. Select Options. Select the Network tab. Uncheck the UDP option under the Streaming Protocols section.
   
   
2. I am able to login and view the player, but I get a blank white screen in the media player and the audio or video does not load. What should I do?
   
   Make sure you are using Internet Explorer 6 or above. At this time, Windows Media is not supported in the FireFox browser.
   
   
3. If you lose your stream what do you do?
   In a long event, like Supercross LIVE this is not uncommon. Your computer may go to sleep, or your internet service provider may shut down your connection. Believe it our not, sometimes, a constant small amount of data transfer appears to internet servers as zero data, and the servers "thinks" you are no longer online.

   The best practice is to simply click the PLAY button on your Windows Media Player again and it will restart (or refresh) the stream.

   In rare cases, you may need to close your browser window and restart the player application again.

   If you do not get a response from your player, or that creates an error in the player, it means that your ISP has dropped your internet connection. You will need to re-connect to the internet.

   If you are using a dial-up type connection, and the stream is constantly connecting and closing this is NOT the same issue as above.

   This issue is normally an ISP connectivity issue. In order to resolve this quickly: shut down your media player. Shut down any other applications running on your computer. Disconnect from the internet. Reconnect to the internet and open only your browser and your Windows Media Player.

4. If you have a solid stream (which you should), then you may try to open additional applications.
   
   What if my stream is buffering a lot? -Did you upgrade your internet connection recently? If so, you may need to change the settings on your Media Player to match your new internet connection. You can access this setting (which should be setting to “Auto Detect”) by opening the TOOLS/OPTIONS/PERFORMANCE menu.
   
   How many applications do you have running? If you have multiple internet based applications running in addition to Windows Media Player, like Microsoft Outlook, this may create a lag on your computer and may cause your stream to buffer, particularly if you are sending or recieving e-mail.
   
   There are several settings on your Windows Media Player, called protocols. These should all be “open”, or checked. These can be found at the menu in your player under TOOLS/OPTIONS/NETWORK.

5. How can I make Supercross LIVE! Play through my stereo?
   If your computer has a line out port, as well as microphone port, then attach a mini-pin plug to the line out port with RCA or some other input type plugs to your stereos AUX input jack.